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Customer Relations Associate (Part-Time)
About the position
As a Customer Relations Associate at IKEA, you will play a crucial role in creating a positive customer experience. Your responsibilities will include ensuring accurate transactions, solving customer problems, and building emotional connections through meaningful interactions. You will also assist customers with returns and exchanges, while collecting valuable data for future improvements. This part-time position requires availability for weekends and evening shifts.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately for future analysis to improve customer shopping experiences.
- Meets customers' needs, solves problems independently, and escalates issues to a manager when necessary.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process when needed.
- Ensures a smooth returns and exchange experience for customers while collecting high-quality data for follow-up.
Requirements
- 1 year sales or customer service experience preferred.
- High School Diploma or equivalent.
Benefits
- Generous paid time off, holiday and sick time.
- WiselyPay - get earned wages up to two days early.
- Paid parental leave (up to 16 weeks).
- KinderCare tuition discount.
- Retirement and bonus plans.
- Co-worker discount, meal deal, and referral bonus.
- Pet insurance program.
- Education assistance and learning programs.
- Safety shoe reimbursement.
- 24/7 telehealth visits.
- Dental and vision plans.
- Medical and Rx plans (must work min. 20 hrs/wk).
- A fun and inclusive work environment.
