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Customer Marketing Manager - Remote

March 9, 2026

Company Description

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth.

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

Job Description

We're seeking a Customer Marketing Manager to drive engagement, retention, and growth within our existing client base. You'll develop and execute marketing strategies that deepen client relationships, accelerate product adoption, showcase value, and identify expansion opportunities. This role sits at the intersection of product marketing, product operations, customer success, and sales, requiring both strategic thinking and hands-on execution.

Responsibilities:

Client Engagement & Retention

Design and execute targeted marketing programs that drive client engagement, product adoption, and retention
Develop segmented communication strategies based on client lifecycle stage, vertical, and product usage
Create compelling content (case studies, success stories, webinars, newsletters) that demonstrates value and best practices
Drive attendance and engagement for training and educational programs

Expansion & Growth

Partner with sales and customer success teams to identify upsell and cross-sell opportunities
Build and manage nurture campaigns that move clients toward expansion conversations
Develop reference programs and advocacy initiatives that turn satisfied clients into promoters

Measurement & Optimization

Define success metrics for client marketing programs and track performance against goals
Identify friction points in the customer journey and improve touch points
Analyze client engagement data to identify trends, opportunities, and areas for improvement
Conduct regular program reviews and iterate based on performance insights

Cross-Functional Partnership

Partner closely with Product Marketing to translate product positioning, messaging, and launches into client-facing communications and adoption campaigns
Collaborate with Product Operations to understand product launch metrics, product usage patterns, and operational insights that inform marketing strategy and segmentation
Partner with internal teams to develop customer education content (guides, training paths, release explainers)
Train internal teams on how and when to use programs
Work with customer success, sales, and product teams to align on client priorities and initiatives
Support Product Marketing initiatives by providing client feedback and market intelligence from the field

Qualifications

4-6 years of B2B marketing experience, with at least 2 years focused on client/customer marketing
Proven track record developing and executing multi-channel marketing programs that drive measurable business outcomes
Strong analytical skills with experience using data to inform strategy and measure impact
Excellent written and verbal communication skills, with ability to craft compelling narratives
Experience with marketing automation platforms (e.g., Marketo, HubSpot, Pardot) and CRM systems (Salesforce)
Self-starter who can manage multiple projects simultaneously and drive initiatives to completion

Additional Information

Location: Flexible/Remote (within the US)

Great compensation package plus extensive benefits, including:

100% Remote (must be in US)
Base salary per year (paid semi-monthly)
Fast- paced and professional work culture
Stock options with standard startup vesting - 1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave
Paid sick leave, jury duty, bereavement
401k plan
Flexible Time Off (our team members typically take off ~3-4 weeks per year)
Volunteer Time Off
13 scheduled holidays
2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $130,000 - $145,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

—

Candidate information will be treated in accordance with our job applicant privacy notice found at:

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.

All your information will be kept confidential according to EEO guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...