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Customer Enrollment Representative
Our Company is a well-renowned customer acquisition, customer support, and business development service provider across the area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Enrollment Representative is the heart of what we do for our clients!
The main goal of our Customer Enrollment Representative is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Customer Enrollment Representative thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Customer Enrollment Representative Core Responsibilities:
- Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
- Sustain and maintain relationships with all customer accounts based on trust and loyalty
- Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
- Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
- Work cohesively with other Client Support Representatives and other internal team members to ensure all goals are met
Character Traits of our Next Customer Enrollment Representative:
- Initiative: ethical, optimistic, adaptable, self-starter
- Organization Skills: attention to detail, time management, self-management
- Learning: student mentality, learning attitude, learns from other Client Support Representatives
- People Skills: professional, exemplary written and verbal, customer focused
Experience and Education Requirements We ask our Customer Enrollment Representative to have:
- A High School Diploma or GED equivalent is a must
- 1+ years of experience is highly recommended, but not required
- Confident in an entry-level position and a learning environment with mentorship from other Entry Level Client Support Representatives and upper-level management
- Experience in a hospitality, warehouse, or team-focused environment is highly desirable
- Comfortability in a fast-paced environment
- Possess reliable transportation to commute to our office in Stamford, Connecticut on a daily basis
Job Type: Full-time
Pay: $850.00 - $1,500.00 per week
Work Location: In person