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Customer Care Representative - US
Your purpose at Stanley/Stella
Since 2012, Stanley/Stella has been a pioneer in premium, sustainable blank apparel. Sustainability is not a trend for us, it’s part of our DNA. We work with purpose, ambition, and a strong entrepreneurial mindset, constantly raising the bar on quality, innovation, and service.
As we continue to grow in the US, we are looking for a Customer Care Representative who is passionate about delivering an outstanding customer experience and building long-term B2B partnerships.
Your role and impact
As a Customer Care Representative, you will be a key point of contact for our customers and official dealers. You will own the customer journey from order placement through delivery and invoicing, ensuring a seamless, professional, and premium experience at every touchpoint.
This role is ideal for someone who enjoys problem-solving, cross-functional collaboration, and taking real ownership of customer satisfaction in a fast-growing international company.
What You Will Do
Own the order-to-cash process for your customer portfolio, ensuring accuracy, efficiency, and excellent service delivery
Act as the primary point of contact for customer inquiries related to orders, products, logistics, pricing policies, and terms & conditions
Proactively anticipate issues and communicate clearly with customers to prevent disruptions and exceed expectations
Handle customer complaints end-to-end with a solution-oriented mindset, coordinating closely with Sales, Logistics, Finance, and Supply Chain teams
Provide professional phone and email support, offering clear guidance and reliable information to B2B customers
Maintain accurate records of customer interactions, issues, and resolutions in ERP/CRM systems
Identify recurring issues and contribute to process improvements and customer experience initiatives
Support the growth and maturity of the Customer Care team by actively participating in continuous improvement projects
About you
2+ years of experience in Customer Care, Customer Service, Inside Sales Support, or a similar B2B-focused role
Experience in apparel, textile, retail, or consumer goods is a strong plus
Fluent in English (spoken and written); additional languages are a bonus
Comfortable working with ERP and CRM systems, as well as Microsoft Office tools (Excel, Outlook, Word)
Strong communication skills with the ability to explain complex topics clearly and professionally
Customer-first mindset with a strong sense of ownership and accountability
Excellent organizational and prioritization skills in a fast-paced environment
Team player who collaborates easily across departments
Resilient, adaptable, and solution-driven, with a positive and proactive attitude
Why Stanley Stella
Be part of a fast-growing, purpose-driven international brand
Have real ownership and impact on customer satisfaction in the US market
Work in a collaborative, entrepreneurial environment with strong cross-functional exposure
Join a company that truly lives its values around sustainability, quality, and people
About us
Founded in 2012, Stanley/Stella has become Europe’s leading brand for premium and sustainable blank apparel. Our mission is simple yet ambitious: to redefine how responsible fashion is made, distributed and experienced.
We combine contemporary design with uncompromising quality and a deeply embedded commitment to sustainability. Every choice, from the fabrics we select to the long-term partnerships we build, reflects our belief that doing better is not optional; it is essential.
At Stanley/Stella, excellence is not a slogan. It is our way of working. We operate with transparency, respect and an entrepreneurial spirit that empowers every team member to make an impact. Together we are shaping a more conscious and inspiring future for our industry and for everyone who wears our products.
Join a company that leads by example, grows with purpose and creates change that lasts.
