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Customer Assistant

March 9, 2026

All the details Working Pattern: Sunday- 13:30-21:30 Thursday- 04:45-12:45 Friday- 13:30-21:30 Under 18 disclaimer This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00 Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times. At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply. Purpose <ul><li>To deliver a great shopping experience for their customers, putting customers before task every time </li><li>Champion new ways of working within stores through an open mindset and positive attitude </li><li>Complete tasks and processes that deliver \'best in town\' standards </li><li>Serve and sell across all channels brilliantly well </li><li>Be the voice of our customer to help us continually improve </li> </ul>Key Accountabilities <ul><li>Serve our customers efficiently and brilliantly well – on the shop floor and at service points </li><li>Deliver \'best in town\' standards through presentation standards, availability and keeping the store clean and tidy </li><li>Skilled to utilise all digital tools and communication channels to do the job </li><li>Share customer and colleague feedback to help us do things better </li><li>Share knowledge and experience with colleagues to support others in building skill and confidence </li><li>Own their own learning & development and proactively access digital learning solutions </li><li>Know the daily sales targets, priorities, promotions & selling opportunities </li><li>Have great product knowledge to sell and recommend our products and services </li><li>Proactively engage with customers to understand their needs and make recommendations </li><li>Understand the store priorities and their part to play </li><li>Complete tasks with pace and in line with SOPs </li><li>Minimise cost and waste through good process practice </li><li>Follow safe and legal working practices </li> </ul>Key Capabilities <ul><li>Understands how M&S operates, it\'sstrategy, future and the role they play </li><li>Committed to delivering excellent wo rk fast with great attention to detail </li><li>Open to and acts on feedback, asking for this regularly </li><li>Sets performance objectives for self in conjunction with line manager and in line with business plans </li><li>Takes accountability for planning and managing own work efficiently to ensure objectives are met </li><li>Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things </li><li>Effective at communicating their intentions to others; ensures communication is clear and simple </li><li>In control of their own reactions and considers how to share their perspective to create better reaction for team </li><li>Copes well with change and work challenges and recovers quickly from its impact </li><li>Builds positive relationships by being a good listener and getting to know people by establishing a connection </li> </ul>Technical Skills/ Experience <ul><li>Contributing to store sales and cost control </li><li>Work across the store to get things done right first time within timescales </li><li>Comprehensive knowledge of customer shopping channels </li><li>Good level of product knowledge and services across the store </li><li>Up to date knowledge of the commercial operation and brilliant basics </li><li>Good level of digital capability and use of digital tools and applications </li><li>Understand customer needs and spot selling opportunities </li><li>Adapting to change </li><li>Good Knowledge of VM principles </li> </ul>Key Relationships and Stakeholders <ul><li>Customers </li><li>Colleagues </li><li>Store Leadership </li><li>BIG </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...