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Contact Center Agent (Remote) BCF **Only apply if you live in Ohio, Penn, West Virginia
Location: Remote - **Only apply if you live in OH, PA, WV**
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 2/23/2026
Duration: 12 Months
We are seeking qualified contractors to support in a role as a Customer Service Associate, leveraging call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience. This opportunity is open to individuals located in Ohio, Pennsylvania or West Virginia and the surrounding areas. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results
Work remotely Monday-Friday between the hours of 8:00 a.m. – 6:30 p.m. EST. During storms a rotational requirement for after-hours coverage and opportunities for overtime coverage as needed to support storm-related issues.
Contractors will be engaged and paid by a third-party payroll supplier BCforward, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Core Duties
- Handle customer inquiries about Utilities through phone calls, chats, and emails
- Document interactions
- Assist with all customer issues
- Provide excellent customer service
- Build relationships
- Adapt to changes and inspire others to achieve superior results
- Use Microsoft Office (Excel, Word, Outlook, Teams)
- Ensure reliable internet access
- Work from a quiet, private location
- Proven experience in Customer Service – minimum 2 years
- 1-year of call center environment experience
- High School Diploma or GED
- 6-months of Utilities Company experience is a plus
- Ability to work independently and meet deadlines
- Strong communication and collaboration skills
- Proficiency with computers: Experience using the internet, email via Outlook, MS Teams etc.
Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
Compliance Notes
This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
About
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
- In response to a formal complaint or charge,
- In furtherance of an investigation, proceeding, hearing, or action, or
- Consistent with Accenture’s legal duty to furnish information
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.
Benefits
As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role. We accept applications on an on-going basis and there is no fixed deadline for applying. Information on benefits offered by BCforward is listed below:
Compensation Range: $19.00 - $20.50
Drug-Free Workplace
Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement
Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodation through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
