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Concierge - Bilingual Advisor (French)

March 9, 2026

Have an eye for style? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Toronto, ON. to start Monday April 13th, 2026. Apply today — your lifelong career in fashion might launch here. THE TEAMThe mission of the Concierge Division is to connect with and delight our clients. THE OPPORTUNITYConcierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here. We’re proud to offer industry leading wages starting at $23/hr. with unlimited growth potential at Aritzia. You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success. THE ROLEAs a Bilingual Concierge Advisor, you will:<ul><li>Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English</li><li>Sell clothes and earn client confidence through unparalleled styling expertise</li><li>Resolve client inquiries efficiently, ensuring the highest levels of satisfaction</li><li>Meet and exceed established performance targets</li></ul> THE QUALIFICATIONSThe Bilingual Concierge Advisor has:<ul><li>The ability to communicate effectively in English (written and verbal) and French (written and verbal)</li><li>French as first language is preferred</li><li>Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2</li><li>The passion for providing world-class client service and building long lasting client relationships</li><li>An aspirational sense of individual style</li><li>The desire to thrive on a high-performance team</li><li>The commitment to learn and apply Aritzia’s values and standards</li><li>The aptitude for learning and navigating diverse technology systems</li></ul> Retail, contact centre, customer service or hospitality experience is considered an asset. THE LOGISTICSAs a Bilingual Concierge Advisor, you have:<ul><li>The ability to start Monday April 13th 2026</li><li>The ability to work 30 hours per week for mandatory training in your first two weeks</li><li>Training is typically scheduled Monday to Friday from 11 AM – 5 PM EST</li><li>The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends)</li><li>No extended time off from May through July during our peak sales events</li></ul><li></li>Actual hours scheduled each week will depend on your availability and business volumes. THE COMPENSATION The starting wage for this position is $23/hr. Bilingual Concierge Advisors receive an additional $1 per hour premium on the base wage of $22/hr. recognizing the value of the advanced language skillset. Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia:<ul><li>Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.</li><li>Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.</li><li>Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.</li><li>The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.</li></ul> ARITZIA Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...