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Clinical Services Representative- REMOTE
- Perform phone, mail and fax functions for the Clinical Program Development department including: Receiving incoming requests for information, conduct outreach, and may facilitate the completion of tasks in partnership with others in the department
- Investigate, resolve and document inquiries including Protected Health Information (PHI) disclosures in a timely manner; establish appropriate reporting and tracking procedures for all inquiries and requests
- Escalate inquiries or issues to appropriate team member as necessary
- Adhere to and reinforce company and department Standard Operating Procedures (SOP) and training guidelines specific to the multi-channel application and HIPAA compliance
- Other duties as assigned
- High School Diploma from an accredited school or equivalent GED is required
- Must be eligible to work in the United States without need for work visa or residency sponsorship
- Excellent verbal and written communication and interpersonal skills with focus on professional demeanor and empathy
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Strong attention to accuracy, detail, and quality
- Self-motivated, action oriented individual who is able to act independently to meet deadlines
- Enhanced organizational skills and the ability to multitask in a sometimes high-pressure environment
- Excellent problem solving skills and the ability to work collaboratively with others
- Associate or Bachelor's degree
- National Pharmacy Technician Certification through PTCB or ExCPT (CPhT) with pharmacy benefit management experience
- Contact Center experience
- Fluency in another language (Spanish)
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
