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Client Service Consultant (Hybrid / Remote)

March 7, 2026

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring our next Client Services Consultant based out of our Kansas City, MO office. The Client Services Consultant is responsible for coordinating all aspects of direct mail and marketing service projects for clients—from initial planning through final production and delivery. This role focuses on managing projects that include specialized printing, mailing, and marketing deliverables for a diverse client base. The consultant ensures that each project is executed on time, within budget, and to the client’s specifications while maintaining the highest standards of quality and customer satisfaction.

Ideal candidates will bring hands-on experience with marketing mail, direct mail production, and printing processes, along with strong project management and client-facing skills.

Responsibilities

May work at client site from time to time.
Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
Project is typically focused on the delivery of new or enhanced products with primary goal of improvement of customer satisfaction through the use of technology.
Project management skills, rather than technical skills, are key, however a strong technical background is often required to manage competing interests.
Typically oversees schedules and budgets to ensure goal attainment.

Project Delivery & Coordination

Manage client projects from inception through completion, focusing on direct mail, print, and marketing deliverables.
Coordinate all aspects of job setup, scheduling, production, and delivery across internal departments and external vendors.
Partner closely with sales, production, and technical teams to ensure accurate execution of client specifications.
Monitor project timelines, budgets, and quality standards, taking proactive action to address issues and meet client expectations.
Serve as the primary contact for clients, ensuring clear communication, project transparency, and high satisfaction levels.

Cross-Functional Collaboration

Liaise between clients, sales, creative, production, and technology teams to support seamless project flow.
Facilitate discussions around design requirements, print specifications, and data preparation for mail services.
Maintain strong working relationships with internal stakeholders and external partners to support delivery excellence.

Customer Engagement & Satisfaction

Build trusted relationships with clients by understanding their marketing goals and ensuring successful campaign execution.
Provide consultative guidance on best practices in marketing mail, direct mail production, and print solutions.
Troubleshoot project challenges and escalate as necessary to ensure resolutions that maintain client satisfaction.

Qualifications

Bachelor’s degree or equivalent professional experience.
Proven experience managing direct mail, printing, or marketing service projects required.
Strong understanding of print production workflows, mailing requirements, and marketing campaign execution.
Familiarity with graphics and creative file preparation preferred.
Excellent organization, communication, and problem-solving skills.
Ability to manage multiple client projects in a fast-paced environment with tight deadlines.

Compensation Range: The salary range for this position is $65,000 - $70,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit

for more information on our comprehensive benefit offerings

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is May 1, 2026

#LI-JS2

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click

here

to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to

BRcareers@broadridge.com

.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...