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Client First Customer Advocate, First Financial Bank

March 5, 2026

The OpportunityAs a Client First Center team member, you will engage with customers through various support channels, which may include incoming phone calls, emails, social media, and/or online chat.Customer support is essential in modern business operations and is vital across various sectors, including finance, healthcare, and IT. Working in customer support provides valuable opportunities for professional development, particularly in skills that are applicable across many job sectors. Here are some of the key skills you will enhance and demonstrate to future employers through your experience in this role:Effective communication in a business environmentProblem-solving abilitiesDependability and a strong work ethicAdaptability and flexibilityTeamwork and collaborationKey Responsibilities<ul><li>Answer customer inquiries about bank products and services through phone, email, social media, and online chat.</li><li>Recognize sales opportunities and refer clients to sales associates.</li><li>Remain current on products, services, policies, and procedures.</li><li>Resolve customer issues through account research and utilization of support materials and resources.</li><li>Perform customer account transaction and maintenance activities accurately.</li><li>Strive for first contact resolution of customer inquiries, transactions, and problem resolution.</li><li>Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.</li></ul>Student Benefits<ul><li>Competitive pay with wages starting at $14 an hour.</li><li>Fully remote position.</li><li>Earn tuition assistance as you work.</li><li>Mentorship/Coaching opportunities.</li><li>Paid in-person training. (Training will be held in Greensburg, IN)</li></ul>Work Requirements / Expectations<ul><li>Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.</li><li>Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.</li><li>Strong organizational, planning, and time management abilities.</li><li>Demonstrate empathy, patience, and a positive attitude in all customer interactions.</li><li>Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.</li><li>Maintain PCI Compliant workspace.</li></ul>Availability<ul><li>Must create a 20+ hour weekly schedule within First Financial Bank\'s Hours of Operation:</li><li>Monday - Friday: 8 am - 8 pm EST</li><li>Saturday: 8 am - 5 pm EST</li><li>Sunday: Closed</li><li>Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays.</li></ul><div>$14 - $14 an hour</div><div>Non-Exempt</div>About Education at WorkEducation At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...