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Claims Specialist II, Material Damage (NWAG Farm, Virtual Private Passenger Auto)

March 9, 2026

About the position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly \$70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Territory: The location of this position is flexible and open to virtual and/or remote based applicants. What you can Expect: This position is on the NWAg Commercial Property Material Damage Team. This position is responsible for handling repairable claims for private passenger autos. Will be responsible for writing estimates, loss of use/rental and repair management while providing excellent customer service. Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you! As a Claims Specialist, you’ll investigate, evaluate, and resolve material damage repairable, total loss, fire and theft or direct repair networks claims of a moderate to severe nature that may include reviewing and validating estimates. We’ll count on you to promote and provide outstanding customer service. In addition, you’ll be responsible for handling claims according to prescribed authorization and claims best practices.

Responsibilities

Efficiently handles all assigned claims with minimal direction and oversight, making decisions within delegated authority as outlined in company policies and procedures.
Verifies and validates proper policy coverages and applies best claims practices to conclude assigned cases per company.
Where necessary, investigates, evaluates, negotiates material damage claims of varying complexity with assigned limits and equitably settles all assigned cases at a fair dollar value commensurate with damages sustained.
Opens, closes and adjusts reserves according to company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary.
Establishes and authorizes adequate reserves and claims payments within the delegated authority.
Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants and policyholders.
May write and review quality material damage estimates and supplements, detailing the cost of parts, materials, and labor necessary for vehicle repairs. Utilizes photos, multiple software systems, and claims best practices to ensure accuracy.
Evaluates repair costs to determine accident-related damage.
Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
Assists in preparing files for lawsuit, trial, or subrogation
Deliver outstanding customer service and maintain high standards of professional conduct
Maintains and develops current knowledge of court decisions, principles and practices, material damage techniques, repair technology innovations, and policy changes impacting the claims function. This may require attending various seminars or training sessions. Additionally, maintains knowledge of assigned insurance lines, local industry repair procedures, local market pricing, and other functions within the assigned field.
May assist with training, onboarding, and mentoring of new hires.
May perform other responsibilities as assigned

Requirements

Undergraduate degree or equivalent experience preferred.
State licensing where . Successful completion of required/applicable claims certification training/classes.
Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE)
Three to five years of successful experience in customer service and/or claims handling . Material/physical damage experience preferred. Related repair industry experience a plus.
Demonstrated knowledge of customer service principles.
Knowledge of insurance company operations and multiple property casualty insurance lines of business.
Experience with material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems.
Demonstrated knowledge and adherence to best claims practices.
Confirmed ability to meet customer needs and provide exemplary service by advising customers of the claims process and ensuring a positive customer experience.
Knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for all lines of insurance.
Knowledge of claims systems.
Validated analytical skills necessary to make decisions and reach resolution in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist on respective claims projects.
Proven organizational skills to effectively prioritize increased and more sophisticated workloads.
Demonstrates strong but flexible standards and can resourcefully operate to efficiently balance the conflicting demands of the position.
Excellent written and verbal communication skills necessary to effectively communicate and/or collaborate with policyholders, claimants’ attorneys, agents, and general public .
Demonstrated leadership capabilities to effectively train, coach, and mentor less experienced associates.
Ability to operate a personal computer and related software.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and H uman Resource Business Partner.

Nice-to-haves

3+ years of PL Auto (Material Damage) claims experience highly preferred
Experience with CCC One and Claim Center is highly preferred
I-CAR designation is preferred
Ag/Farm experience is a plus

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...