Claims Partner, Arenas and Special Events

About the position

As a Claims Partner – Arenas & Special Events, you will be on the front lines of risk management at some of the biggest and most exciting live events in Las Vegas. From sold-out arena shows to high-profile special events, you’ll play a critical role in protecting our guests, our properties, and our brand—while building a dynamic career in Corporate Risk Management. This is not a desk-only role. You’ll be onsite at major events, collaborating with Property Risk Directors, Security, and Guest Services to proactively mitigate risk and resolve claims in real time.

Responsibilities

  • Attend live arena and special events to perform onsite risk management and proactively mitigate incidents
  • Partner with Property Risk Directors, Security, and Guest Services to address issues in real time
  • Investigate third-party bodily injury and property damage claims, including reviewing surveillance, reports, medical documentation, and conducting interviews
  • Evaluate liability exposure and assess damages to determine fair and timely resolution
  • Establish and manage claim reserves, process payments, and maintain accurate claim documentation within the system
  • Negotiate and resolve claims within designated authority levels and collaborate with leadership on escalated matters
  • Identify risk transfer opportunities through contract review and support litigation documentation when necessary

Requirements

  • Bachelor’s degree in a related field or equivalent experience
  • At least 1 year of prior relevant experience in claims or risk management
  • Ability to work a hybrid schedule with required onsite attendance at live events, including nights and weekends
  • Strong investigative skills with the ability to assess liability and evaluate damages
  • Proven negotiation skills and sound judgment within designated authority levels
  • Ability to exercise diplomacy and provide high-level guest service in sensitive situations
  • Knowledge of medical terminology used in bodily injury claims
  • Strong critical thinking, problem-solving, and organizational skills
  • Proficiency in Outlook, Word, Excel, and PowerPoint

Nice-to-haves

  • Insurance and property or casualty claims experience preferred
  • Experience in hospitality, entertainment, special events, or resort environments preferred

Benefits

  • Prioritize your wellness, access programs crafted to nurture your mental and physical health.
  • Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
  • Savor delicious meals for free in our employee dining room.
  • Park with ease—whether you're on or off shift, it's free!
  • From healthcare to financial support and generous time-off options, we’ve got you covered.
  • Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
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