Chat Specialist- Non Remote

We know everyone loves t-shirts, and at Rushordertees.com we’re in the business of bringing creative, custom t-shirts to life as the fastest custom apparel company in the industry!

Rush Order Tee’s Chat Specialists provide an exceptional first impression on behalf of our customers by quickly answering online chat requests and questions. You will provide extensive knowledge about our website, products, and services that we offer and quickly handle all customer wants and needs. All communication with customers takes place via our web-based live chat console (Live Agent.)

Each Chat Specialist is responsible for having dynamic conversations that drive and create customer loyalty.

Engage in conversations with our customer. Conversations are NOT SCRIPTED. Chat Specialists need to think quickly and provide a personalized experience for each customer based on requests, wants, and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks.

Requirements:

  • Must be able to type 75+ WPM (Typing testing be experienced at navigating website pages and quickly identifying information
  • Must have effective written and oral communication skills
  • Ability to multi-task and prioritize quickly
  • Detail oriented and customer-focused
  • Possess critical thinking skills
  • Adaptable
  • Career oriented and professional
  • Experience as a Sales and/or Customer Service Associate is a plus
  • Fluent in multiple languages/bilingual is a plus


At Printfly, we believe our work benefits from the diverse perspectives of our employees. As such, Printfly celebrates inclusion and is committed to equal opportunity employment. At Printfly, you can expect:

  • A supportive, inclusive atmosphere on a team that values your contributions
  • Opportunities for personal and professional growth through work experience
  • An attractive and equitable compensation package, including salary and premium benefits

Printfly is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

At Printfly, we want all employees to feel safe and comfortable when they engage in day to day operations and interactions with coworkers while working in an office setting. As part of this commitment to health and safety, South by Sea requires COVID-19 vaccines for all employees, including all newly hired employees.

Training for this position is onsite. The Company reserves the right to decide if the position is remote, onsite or hybrid based on the Company's needs.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...