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Cascade Maverik: Customer Solutions Representative

February 14, 2026

TEAMMATES WANTED

Working at Cascade Maverik is like playing on a championship team. Everyone on the team has an important role to play, and no matter your title, you are part of something bigger than yourself. We empower each other to be our best and remain committed to developing the most innovative lacrosse equipment in the industry. If you're a team player, we encourage you to reach out and connect with our talented roster.

Purpose & Core Values:

Our purpose at Cascade Maverik is to enrich life experiences through sports. We have the responsibility to cultivate the future of our brands. We are always "we" and never "I". We love what we do. We believe anything is possible and work to be our best. We strive to always redefine the standard of excellence in all that we do.

Want to join our team as a Customer Solutions Representative?

This role is a key member of our Sales and Customer Solutions Team, directly connecting with our customers and influencing their Cascade Maverik experience. Reporting to the Customer Solutions Team Lead, the Customer Solutions Representative is responsible for leading the delivery of extraordinary customer solutions that both meets, and exceeds the expectations of both our internal and external customers.

Essential Job Functions & Responsibilities:

Respond to all customer inquiries, orders and/or complaints via phone, email, websites and social media, using superb customer service skills to ensure positive results and customer satisfaction.
Responsible to understand and execute actions to produce orders.
Collect information and details from customers to prepare customer orders.
Maintain a clear understanding of internal department processes to execute detailed custom orders accurately and in a timely manner.
Track shipment of product from factory to delivery to customers.
Research and validate claims, and in turn prepare the appropriate credits and/or debits.
Manage customer warranty returns & authorized stock returns.
Maintain good understanding of current and upcoming products and customer contract information.
Manage exceptions in a timely manner and within the published guidelines.
Deliver pleasant, professional, accurate and timely information to customers.
Maintain accurate order files and accurate order entry using SAP system.
Ensure compliance with current sales programs and customer delivery requirements, adherence to vendor guidelines and maintain open order files to update information for current inventory availability and customer requirements.
Make appropriate suggestions for substitutions of unavailable products, inform customers of new products in stock, and make order suggestions based on extensive knowledge of both product and customer history.
Frequent communication with all related departments (credit, product, warranty, sales management, supply & demand) to ensure customer satisfaction and to create a positive and successful, team-oriented work environment.
Partner with credit department regarding customer block removal.
Collaborate with the distribution center to ensure execution of product launches, and timely deliveries.

Qualifications:

BS or BA in Business, Communications or related field- or equivalent years of relevant and related experience.
2+ years of customer service experience.
Excellent written and verbal communication skills.
Experience with SAP system preferred.
Must be fluent with Microsoft Office programs and comfortable learning new software programs.
Consistently maintain a pleasant and friendly demeanor.
Maintain and promote a positive "can do" attitude".
Effective problem solver who can analyze problems, generate options and choose courses of action.
Ability to be resistant to criticism and separate business from personal when dealing with unpleasant customers.
Must be able to demonstrate empathy for customer's situation in all cases.
Able to work overtime and travel as necessary.

Interested yet? Good. We are, too. We're pretty sure you'll want to know this position is eligible to participate in the Company's annual incentive plan. We also offer one of the most generous benefits packages around including a 401(k) plan with employer match, an employee discount program on apparel and gear, casual & hybrid work environment and a host of other perks we don't have room to mention here.

We are committed to employing a diverse workforce and are an equal opportunity employer.

We use AI-assisted tools during parts of our recruitment process to help ensure fairness and efficiency. All final hiring decisions are made by our human hiring team.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...