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Call Center Associate - Provider Relations (Remote)

February 14, 2026

About the position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. This is a remote position Join the Conduent Call Center Team Payrate: \$16-\$17 per hour (based on experience), which may be below your state's minimum wage. Please take this into consideration when applying. Hours: 8:00AM- 5:00 PM (MST); Monday through Friday. NO Weekends! Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings. This is a great opportunity to learn about Medicaid Provider support and the medical eligibility and claims process! About the Role As a Provider Relations Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts. You will help with their account issues while providing them with exceptional customer service. Hours: 8:00AM – 5:00PM MST; Monday through Friday with the possibility of flexible hours As a Customer Experience Associate, you will be responsible for:

Responsibilities

Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
Identifying customer needs, answering questions, or resolving problems
Using the tools provided to guide you through customer conversations
Providing customers with important information while communicating in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to date
Verify documentation and images
Attend scheduled staff meetings
Complete required assigned training
Track daily task for quality review
Providing exceptional customer service
Communicate with team members or supervisors about any issues or discrepancies
Handle confidential information with integrity and discretion
Comply with data integrity and security policies
Perform other clerical or administrative tasks as needed

Requirements

Basic computer skills and familiarity with Microsoft
Be at least 18 years of age with a high school diploma or an equivalent level of education
Have prior office or administrative experience
Have an ability to communicate clearly and professionally with co-workers, clients, and providers
Have attention to detail, grammar, and spelling accuracy skill set
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Be able to successfully pass a pre-employment screening

Nice-to-haves

Call center/provider relations experience is preferred
Knowledge of healthcare or insurance terminology is preferred
Computer system experience with data entry and database documentation knowledge is preferred
Medicaid experience is preferred

Benefits

\$16-\$17 per hour based on experience (bi-weekly pay)
Paid on-the-job training
Supportive team environment
Opportunity for advancement within the company
Health, dental, and vision insurance (if full time)
Paid time off and holidays
401K and matching
Employee discount program
Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...