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Business Relationship Manager (Remote)

February 14, 2026

Resp & Qualifications PURPOSE: The IT Business Relationship Manager is a senior level, highly adaptable and versatile individual contributor that will interface with business areas as a trusted advisor and advocate of Information Technology capabilities. This individual will serve as liaison for various activities, as driven by the business, relative to supporting process efficiencies, creating operational scale, technology enhancements, and proactive support for strategic and product development initiatives. The BRM is responsible for working with the business and key stakeholders to identify, analyze, and capture business value for each initiative while ensuring alignment with corporate strategy and IT roadmap. ESSENTIAL FUNCTIONS: <ul><li>Ensure delivery of technology value to the business by nurturing high level long term relationships, sensing business ideas and promoting the value of IT in delivering business solutions.</li><li>Measure, track, and report on value realization, performance metrics, and customer satisfaction relative to technology projects delivered.</li><li>Develop an understanding of the business from financial, administrative, and operational views both internally and externally, and ensure IT resources and technology are selected/implemented that support short and long term business goals.</li><li>Partner with and provide direction to Business Process Analysts to deliver idea analysis artifacts and provide information to complete reporting and communication dashboards.</li><li>Continual improvement of the BRM Team's playbook, standards, templates, and best practices for both the Business Relationship Manager and Business Process Analyst roles.</li><li>Report on ideas and inflight Business Relationship Management initiatives to management.</li></ul> SUPERVISORY RESPONSIBILITY: This position has no direct reports, however, may informally lead teams in a matrix environment. QUALIFICATIONS: Education Level: Bachelor's Degree in Information Technology, Engineering, Business or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Experience: 10 years progressive experience to include business/system analysis, program/project management, or related advisory or delivery experience with demonstrated delivery of complex initiatives in matrix and cross functional working environments and teams. Preferred Qualifications: 3+ years of prior consulting or professional services experience. Knowledge, Skills and Abilities (KSAs) <ul><li>Understands business goals and priorities.</li><li>Maintains excellent knowledge of how the business functions.</li><li>Follows evolving market, industry and consumer trends.</li><li>Is able to build relationships at all levels in the organization up to and including executive leadership.</li><li>Technology generalist, demonstrating mastery in specialized areas.</li><li>Able to scan and understand technology trends and major vendors to support business capabilities.</li><li>Identifies business implications of new technologies.</li><li>Effective communication of complex ideas both verbal and written.</li><li>Exceptional facilitation and organizational skills.</li><li>Excellent relationship management skills.</li><li>Significant experience with MS Office (Excel, PowerPoint, Word).</li><li>Strong analytic skills utilizing tools such as Power BI, Excel, etc.</li></ul> Licenses/Certifications: Certified Business Relationship Manager-CBRM Preferred. Salary Range: $113,120 - $202,202 Travel Requirements: Estimate Amount: 20% Client Meetings #LI-KT1 Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Customer Advisory Service Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Where To Apply Please visit our website to apply: Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship. #LI-KT1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...