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Business App Support Analyst

February 24, 2026

Job Description

Job Summary
The Business Applications Analyst is responsible for providing application support with a focus on rapid response to end users. This role provides Level 1.5 support, as well as Levels 2 and 3 support when applicable and/or capable, and contributes to the delivery of minor enhancements, when required. The Business Applications Analyst will work within the NiSource Service Now tool to monitor ticket queues and to pick up and work tickets as they come in, achieving key Service Level Agreements. The Business Applications Analyst will be responsible for maintaining systems documentation in the repository of record. When the team member has significant business process knowledge, the Business Applications Analyst will be expected to support the efforts of the service providers as they work to resolve complex tickets. This team member may also be engaged part time on projects from time to time to complete various activities including analysis, testing, development, documentation. The Business Applications Analyst works under the direction of the Manager Business Support. This is a techno-functional role with technology expertise primarily required. Excellent communication and collaboration skills are required, as is a strong understanding of the functional business area.

This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.
Essential Functions

In addition to the description above, key responsibilities and indicators of success include:

Monitors Service Now ticket queues and provides rapid response to end user requests for support
Proactively identifies and works to resolve systems issues, or escalate as appropriate
Participates in minor enhancement and project work, when required.
Supports the development of service provider teams as they work to learn NiSource systems and processes.
Develops and maintains relationships with key end users
Brings technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integrations work.
Continues to build knowledge of your functional domain
Fosters innovation by staying abreast of emerging application management trends and assessing their potential operational uses/value at NiSource
Supports Service Provider and internal team achievement of Service Level Agreements
High/improving customer satisfaction scores (business partners and end users)
Contributes to positive teaming
Focuses on safety
Focuses on system stability, security, compliance
Helps keep systems documentation up to date
Adherence to administrative deadlines and processes
Other activities as directed

Business Applications Analyst
Required Qualifications For Position

Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
1-3 years IT support experience required, or equivalent business super user role
Developed analytical skills needed
Attention to detail
Ability to work independently, as well as part of a team
Strong interpersonal and communication skills
Some on call support required
Strong technical and functional background in the application technology domain.

Preferred Additional Qualifications for Position

Regulated utility experience
Experience working with distributed teams
Technical project management experience
Some background in finance, supply chain or timekeeping functions

Senior Business App Support Analyst

Required Qualifications For Position

Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
1-3 years IT support experience required, or equivalent business super user role
Regulated utility experience
1-3 years technical and/or functional background in the application technology domain
Demonstrated knowledge of the fundamentals of technical project management methodologies required
Analytical skills needed
Attention to detail and bias for action required, as this position will help lead and guide distributed support teams
Ability to work independently, as well as part of a team
Strong interpersonal and communication skills (both written and verbal) required
Some on-call support required
Demonstrated working knowledge of LEAN/Continuous improvement fundamentals
Familiarity with other applications: (hosting, information management, networking, etc.)

Preferred Additional Qualifications for Position

Experience working with distributed teams
Some background in finance, supply chain or timekeeping functions

Lead Business App Support Analyst
Required Qualifications For Position

Bachelor's Degree in Information Systems Management, Business Administration, or equivalent experience
4-6 years IT support experience required, or equivalent business super user role
Demonstrated technical project management experience or demonstrated working knowledge of the fundamentals of project management methodologies
4-6 years technical and/or functional background in the application technology domain
Demonstrated experience leading teams
Demonstrated working knowledge of LEAN/Continuous improvement fundamentals required
Developed analytical skills needed
Attention to detail and bias for action required, as this position will help lead and guide distributed support teams
Strong interpersonal and communication skills (both written and verbal) required
Some on-call support required
Familiarity with applications (hosting, information management, networking, etc.)

Preferred Additional Qualifications for Position

Experience working with distributed teams
Agile certifications Upon Hire
Technical certifications Upon Hire

This role is posted as a job family: Business Application Analyst, Lead Business Application Analyst and Sr. Business Application Analyst , with placement determined by skills and experience. The position is open across the entire NiSource footprint, and we welcome candidates located within 50 miles of a hub to apply.

Physical Demands
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

$82,200.00 - $170,300.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

2026-02-23

Posting End Date (if applicable):

2026-03-06Please note that the job posting will close on the day before the posting end date.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...