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Benefits Call Center Representative

February 16, 2026

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. <style></style> Benefits Call Center Representative Position will be Remote$16/hr payrateTraining: 6 weeks/ Mon-Fri 9:00AM(EST)-5:00PM(EST)Production Schedule: Mon-Fri 1:30PM(EST)-10PM(EST) Equipment ProvidedFull-time with Full Benefits Day One! <ul><li><a name="_Hlk214548865">Pay is $16/hour which may be below your state’s minimum wage. Please take this into consideration when applying. </a> </li><li>Join our Benefits Call Center Representative team and help our valued customers.</li><li>We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution.</li><li>About this Role </li><li>You will be the initial point of contact for inquiries from potential and existing members with regards to their pensions and other defined benefits.</li><li>Provide one-to-one inbound telephone contact with applicants and participants. Also, providing support by placing outbound calls to leave messages as well as working with a live chat platform to engage with customers as well. </li><li>Benefits in this Role:</li><li style="tab-stops:list .5in;">$16.00 per hour pay rate (bi-weekly pay) </li><li style="tab-stops:list .5in;">Full-time schedule (40 hrs. a week) </li><li style="tab-stops:list .5in;">Career Growth Opportunities </li><li style="tab-stops:list .5in;">Basic understanding of a call center environment in a customer service role and quality monitoring processes.</li><li>Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. </li><li>To be successful in this role, you should meet the following: </li><li>Requirements:</li><li style="tab-stops:list .5in;">High School Diploma/GED</li><li style="tab-stops:list .5in;">Must be 18 years of age.</li><li style="tab-stops:list .5in;">Ability to successfully pass a criminal background check.</li><li style="tab-stops:list .5in;">Previous customer service and/or call center experienced.</li><li style="tab-stops:list .5in;">Proficiency with MS Office and keyboarding</li><li style="tab-stops:list .5in;">Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.</li><li style="tab-stops:list .5in;">Ability to solve problems through analysis and ongoing feedback.</li><li style="tab-stops:list .5in;">Achieve results through knowledge, empathy, and commitment.</li><li style="tab-stops:list .5in;">Ability to work with people of diverse backgrounds.</li><li style="tab-stops:list .5in;">Experience working with pension and defined benefits is a plus! </li><li>Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) </li><li>Must have the ability to connect with an ethernet cable to a modem/router </li><li>We are currently NOT hiring in the following geographies, including but not limited to: States: AK. AZ, CA, CT, CO, HI, IL, MA, MD, ME,MO,MY,NE,NJ,NY,RI,OR,VT,WA Metro Areas: Minneapolis-MN, Washington- DC, Denver- CO, Boulder-CO, Edgewater-CO, Flagstaff-AZ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. </li><li> </li></ul> Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...