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Automotive Diagnostic Consultant II - Bilingual Spanish
About the position
An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web-based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, on-going relationship with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty.
Responsibilities
- Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research.
- Contact customers to confirm that the guidance or fix provided solved the issue.
- Utilize administrative tools to input repair information into the system for future publication into the EBRS database.
- Contribute suggested repairs to ALLDATA Community and monitor forum-members’ posts for accuracy and adherence to forum guidelines
- Email communications, participate in meetings, committees, and other duties as assigned.
- Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives.
- Participate in software testing and any other special project or assignment as needed.
Requirements
- High school diploma or equivalent
- General education, Automotive and/or Diesel technology
- Bilingual in Spanish
- Minimum 6 years of professional automotive diagnostic and repair
- Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies
- Current ASE Master Automobile certifications (A1 – A8).
Nice-to-haves
- Associate’s degree or equivalent in Automotive and/or Diesel technology
- ASE L1 certification
- Shop owner/manager experience – ASE C1 Automotive Service Consultant certification
- European manufacturer-specific diagnostic and repair experience and training
- Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications
- ASE L1 certification
- Collision repair – body, frame or paint repair experience – ASE B-series certifications
Benefits
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement