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Associate - Delivery Management

February 21, 2026

At American Express, our culture is built on a 175-year history of innovation, shared <a href=" target="_blank">values</a> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?We are seeking an innovative Scrum Manager individual with an enthusiastic, high performing technology mind-set to work well with a team developing solutions to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. Collaborate with technology teams to ensure the quality delivery of applications and infrastructure components. The role will collaborate closely with Director, Senior Technical Program Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards.Key Responsibilities:<ul><li>Supports facilitation of regular meetings and updates to keep all parties informed of project progress and any potential issues to ensure on-time delivery within project scope and budget.</li><li>Participates in solution design discussions that provide technical oversight on complex APIs and/or application integrations.</li><li>Completes the development and maintenance of detailed project plans, schedules, and timelines to ensure timely delivery of project milestones, with guidance from peers and leaders.</li><li>Monitors project progress and identifies and addresses any risks or deviations from the plan.</li><li>Implements project quality standards and identifies inefficiencies in delivery processes to ensure deliverables meet or exceed stakeholder expectations under supervision.</li><li>Monitors and reports on risk status, ensuring timely resolution of any issues that arise.</li><li>Provides support in managing Change Requests that arise during project implementation phase.</li><li>Provides regular updates to senior management and stakeholders on project status, risks, and issues.</li><li>Supports Program Increment (PI) Planning meetings by preparing materials and documenting outcomes.</li><li>Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.</li></ul>Qualifications:<ul><li>Bachelor's degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience.</li><li>Knowledge of software development lifecycle (SDLC) methodologies and practices.</li><li>Knowledge of Project Management.</li><li>Knowledge of Technology Delivery.</li><li>Knowledge of Agile management tools such as Jira, Rally, or similar platforms.</li><li>Experience in project management, delivery management, or a related job within the technology sector.</li><li>Experience in an Agile/Scrum environment is preferred.</li><li>Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms.</li><li>Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified. Practitioner), or PMP (Project Management Proement Professional) is a plus.</li></ul> Hiring Range: $68,000 to $102,000 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.The job posting is for an existing vacancy.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>Support for financial-well-being and retirement </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>Generous paid parental leave policies (depending on your location) </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...