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Assistant Retail Manager, Hercules (FTC - 12 Months)

February 14, 2026

Job Summary

The Assistant Retail Manager partners with the Retail Manager in the management of the day-to-day operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development and management of the sales team, maintenance of visual standards, and compliance with established policies and procedures. Serves as Leader throughout, including on Duty shifts - maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an integral part of the management team through development and implementation of new ideas to drive revenue and profit. Leads through effective and timely communication, analysis of performance and sales trends; and supports through organisation and creativity.

This is a Retail Merchandise store based role. 5 days per week across the Lyceum theatre and Drury Lane theatre and from time to time, supporting our tour operations in the UK.

This is across various opening hours that align to theatre operations and across 7 days per week.

The Opportunity & Responsibilities:
(Include but are not limited to..)

Partner with management colleagues in managing day-to-day sales floor and back office operations. Actively leading on the sales floor, driving sales and service goals.
Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.
To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.
Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.
Demonstrates commitment to equality, diversity and inclusion in all actions.
Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.
Prioritises “Teamwork, Enjoyment, Efficiency and Results” in all work.
Considers impact of actions on individual, team and the organization.
Takes a proactive role in maintaining Disney brand standards.
Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans.
Understands and drives appropriate metrics to assess business performance – Net Sales, Per Cap, ADT, Forecast, Budget (sales and KPIs) and Controllable Expenses (checkbook, shrink and payroll)
Manages time, projects, processes and resources to produce desired outcomes.
Ownership of own areas of responsibility, effectively supporting the daily operations and goals of management team.
Supports the recruitment, retention and development of a diverse range of talented people

The Experience We Require From You:

Proven experience in Retail in a management role
Passion for interacting with Guests of all ages.
Attention to detail and ability to prioritise Guests and tasks.
Excellent time management and organisational skills.
Excellent communication skills.
Advanced cash handling skills.
Inventory management experience.
Proven ability to create a positive work environment.
Ability to listen to feedback and take constructive action.
Proficient in Excel and Outlook.

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...