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Assistant Patient Access Representative / I / II / Senior - Memorial Villages Orthopedics

February 19, 2026

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.Individualized orthopedic care and customized treatment and training programs are delivered by experienced sports medicine-trained orthopedic surgeons, physical therapists, nutritionists, exercise physiologists, biomechanists, strength & conditioning coaches and athletic trainers. This experienced team, including orthopedic doctors, offers a comprehensive suite of services to help athletes perform at their highest level:<o:p></o:p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Orthopedic injury prevention and evaluation<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Orthopedic surgery, including minimally invasive options<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Post-injury rehabilitation and physical therapy<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Sports concussion management<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Strength & conditioning training<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Performance testing<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Sports nutrition<o:p></o:p></li></ul>In addition, advanced diagnostic imaging services and an ambulatory surgery center are conveniently located adjacent to the Institute to ensure a seamless treatment process.<o:p></o:p>Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus: <ul><li>100% paid medical premiums for our full-time employees </li><li>Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) </li><li>The longer you stay, the more vacation you’ll accrue! </li><li>Longevity Pay (Monthly payments after two years of service) </li><li>Build your future with our awesome retirement/pension plan! </li></ul>We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... <ul><li>Free financial and legal counseling </li><li>Free mental health counseling services </li><li>Gym membership discounts and access to wellness programs </li><li>Other employee discounts including entertainment, car rentals, cell phones, etc. </li><li>Resources for child and elder care </li><li>Plus many more! </li></ul>Position Summary:Position assists in ensuring medical necessity compliance, verifying eligibility, and posting payments.Position Key Accountabilities:<ul><li>Assists in obtaining demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.</li><li>Explains all required forms to the patient or guarantor and obtains the necessary signatures.</li><li>Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.</li><li>Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.</li><li>Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.</li><li>Posts payments in the computer system and generates the appropriate patient receipts.</li><li>Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.</li><li>Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.</li><li>Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.</li><li>Performs other duties as assigned.</li></ul> Certification/Skills:<ul><li> Ability to multi-task.<li> Proficient typing/keyboarding skills.</ul>Minimum Education:High School Diploma or equivalent requiredMinimum Experience:NonePhysical Requirements:Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.Security Sensitive:This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.Veteran Information:<p style="margin: 0px; color: rgb(36, 36, 36); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Web", sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: rgb(255, 255, 255); -webkit-font-smoothing: antialiased; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 68G, 70E, 0808, 4A0X1<p style="margin: 0px; color: rgb(36, 36, 36); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Web", sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: rgb(255, 255, 255); -webkit-font-smoothing: antialiased; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"> <p style="margin: 0px; color: rgb(36, 36, 36); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Web", sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: rgb(255, 255, 255); -webkit-font-smoothing: antialiased; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;"> <p style="margin: 0px; color: rgb(36, 36, 36); text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Web", sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; box-sizing: border-box; orphans: 2; widows: 2; background-color: rgb(255, 255, 255); -webkit-font-smoothing: antialiased; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">For a complete list please visit <a aria-label="Link www.uthealth-veterans.jobs" href="http://www.uthealth-veterans.jobs/" rel="noopener noreferrer" style="color: rgb(79, 82, 178); text-decoration: none; outline-style: none; box-sizing: border-box; background-color: transparent; -webkit-font-smoothing: antialiased;" tabindex="-1" target="_blank" title="http://www.uthealth-veterans.jobs">www.uthealth-veterans.jobs</a>.Residency Requirement:Employees must permanently reside and work in the State of Texas.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...