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AR Commercial Follow Up Specialist - Remote Potential

February 19, 2026

About the position

UofL Health is hiring for the position of AR Commercial Follow Up Specialist. This role is based in Louisville, KY, with potential for remote work after training and verification of previous experience. The position requires a thorough knowledge of the Uniformed Bill, timely filing limits set by various payers, and the ability to navigate various payer websites for follow-up. The specialist will perform all duties related to efficient billing and follow-up, ensuring a comprehensive understanding of commercial payer eligibility, benefits, and billing policies for auto and worker's compensation, as well as incarcerated patient payers.

Responsibilities

Monitor commercial and specialty payer accounts receivable inventory to ensure timely follow up and claims resolution.
Adhere to quality and productivity standards assigned by management.
Submit account for appeal on accounts where retroactive coverage has been obtained.
Identify payers being submitted on paper rather than electronically and communicate the opportunities to leadership.
Follow up on unpaid commercial and third-party payer claims in a timely manner.
Ensure high dollar accounts have consistent follow up until resolved.
Review and understand explanation of benefits/remittance advice.
Generate statements for patient responsibility amounts.
Utilize insurance websites to view and resolve claims.
Perform extensive account follow-up and provide analysis of problem accounts.
Document all follow up efforts in a clear and concise manner into the AR system.
Ensure compliance with State and Federal Regulations.
Audit and research accounts, payment posting, and contractuals to confirm account balance accuracy.
Document and submit medical record requests in a timely manner.
Collaborate with the denials team on difficult or recurring denials.
Complete tasks by deadline.
Identify and report trends that may provide insight into payment challenges.
Contact patients, physician offices, attorneys, etc., for additional information to process claims.
Attend seminars as requested.
Perform other duties as assigned.

Requirements

High School Diploma or GED.
1 year of patient registration, billing, or equivalent experience.
Working knowledge of medical and insurance terms is desirable.

Nice-to-haves

Ability to review, comprehend, and discuss HCFA billing with Insurance or Government agencies.
Knowledge of general insurance requirements.
Experience working directly with EOBs and contractual adjustments.
General computer knowledge, working with electronic filing.
Ability to communicate verbally and in writing with professionalism.
Ability to meet productivity expectations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...