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Amazon Operations

February 28, 2026

TL;DR
Small Amazon brand · ~5 hrs/week · customer support + account health · no PPC · calm, repeatable work.

Amazon Operations & Customer Support Coordinator
Part-time · ~5 hours per week

What this job is
You help keep our Amazon account healthy and take care of customers and creators every day.
We are a small brand with a small catalog.
The work is calm and repeatable. Issues do not happen often, but when they do, they must be handled carefully.
This is an operations and support role, not marketing, ads, or growth.

About our brand
5 core products
2–6 variants per product
Stable catalog
About 1 new product launch per year
About 19 customer messages per month
About 10 creator messages per month
Account or compliance issues happen about once every 1–2 months

Main goal
Keep Amazon boring.
Customers are happy, listings stay live, and nothing breaks.

Work priority (always follow this order)
Customer support, mostly following up on all negative reviews (daily)
Creator communication (daily)
Account health & suppressions (urgent when needed)
Inventory & compliance issues
Deals & programs (daily / weekly checks)
Launch support (very rare, planned)

The case types you handle
You will repeatedly see the same issues
(about 1 case per month on average, low volume).

GTIN / UPC (GS1) issues

Listing suppressions
UPC corrections

Catalog structure issues

Variations not attaching
Reviews not sharing

FBA operations issues

Barcode / prep disputes
Reserved inventory holds

Content issues

A+ content not updating or de-linking
Listing images or text mismatches

Account hygiene

Seller feedback review / removal
Review policy violations (rare, only if eligible)

Deals & programs

Deal eligibility checks
Subscribe & Save subscriber transfers
Creator Connections campaigns (very rare)
About 90% of all cases fall into these 6 categories.

Reference material (important)
We keep a document with real Amazon cases handled in the past few years.
You can copy case IDs and look them up in Seller Central to see how they were managed:

Daily tasks (10–20 minutes)
Check buyer messages
Check Account Health
Check Performance Notifications
Follow up by message on all new 1–3★ reviews

Weekly tasks (60–90 minutes)
Check deals eligibility
Review open Amazon cases
Check inventory status (reserved / missing)
Spot-check variations

Monthly tasks
Quick Brand Analytics glance
Review Creator / Seller Connections performance
Summarize recurring issues
Attend one 1:1 meeting per month with the me the founder to review:
Account health
Recent issues
Risks or trends
Upcoming plans
(The meeting is short and operational.)

Customer support (daily)
Reply to customer messages within 24 hours
Use provided templates and brand tone
Help with refunds, replacements, and questions
Escalate unclear cases

Reviews (daily)
Monitor all new reviews
Follow up on all negative reviews
Take correct action (support, replacement, or policy-based report)
Never ask for reviews
Never offer gifts or incentives

Creator communication (daily)
Check creator messages daily
Reply using approved messages
Keep a simple record of requests
Ship products only when approved
Create shipping orders and add tracking

Account health & compliance (sometimes, but important)
Monitor Account Health in Seller Central

Handle:
Suppressions
GTIN / UPC (GS1) issues
Letters of Affiliation
Open and follow up on Amazon support cases
Document all actions

Catalog & listings

Fix:
Variation issues
Review aggregation issues
Flat file sync problems
Upload flat files only when approved
Verify changes are live

Inventory & FBA issues
Handle lost inventory cases
Dispute barcode or prep problems
Resolve reserved inventory issues
Collect photos, screenshots, and shipment IDs
Follow cases until resolved

Deals & programs
Check deal eligibility regularly
Flag blocked ASINs

Submit cases for:
Deal eligibility problems
Subscribe & Save transfers
Occasionally review Creator Connections

New product launch support (very rare)
This happens about once per year.
Help with research for new product listings
Create Amazon listings (titles, bullets, descriptions)
Use provided images and guidance
Help enroll products into Amazon Vine
Connect new listings to correct variations

You do NOT decide:
Pricing
Marketing strategy
Branding
PPC or ads

Customer & creator workflows
You must review the flow chart below.

It explains how to:
Do customer service using ChatGPT templates
Follow up with negative review customers
Reply to creators
Create manual orders

Communication
Communication is via Slack or Upwork
Timely replies are required
Urgent issues must be shared immediately
Short and clear messages are preferred

Rules
Do not touch PPC
Do not test catalog behavior
Do not invent flat files
Upload once → verify → escalate
Document everything

Time
About 5 hours per week on average
Light daily check-ins
Some weeks may be very quiet

What success looks like
Customers feel supported
Negative reviews are handled correctly
Creators get timely replies
Listings stay active
No surprise Amazon problems
Founder rarely needs to step in

Who is a good fit
Organized and detail-oriented
Calm and reliable
Customer-focused
Experience with Amazon Seller Central
Communicates clearly and on time

To apply:
Please briefly describe your experience with Amazon Seller Central.
To confirm you read this post, include the word "banana" in your reply.

Contract duration of more than 6 months. with 40 hours per week.

Mandatory skills:
Customer Service, Administrative Support, Customer Support, Amazon Seller Central, Amazon FBA, Amazon Listing Optimization, AliExpress

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...