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Amazon Connect Specialist

February 26, 2026

About Quantiphi:

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.

Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead.

Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.

We have been recognized with:

3x AWS AI/ML award wins
3x NVIDIA Partner of the Year titles
Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here

For more details, visit: Website or LinkedIn Page.

Role:
Amazon Connect Specialist

Experience level:
7+

Employment type:
Full Time

Location:
Remote (Canada)

Description:

We are seeking an experienced Amazon Connect Specialist to join our team. This role will involve designing, deploying, and managing Amazon Connect-based contact center solutions, ensuring optimal performance and a seamless customer experience. The ideal candidate will have end-to-end expertise in the configuration, integration, and administration of Amazon Connect and the ability to collaborate with business stakeholders to deliver innovative contact center solutions.

Must have skills:

Amazon Connect Expertise:

Hands-on experience with Amazon Connect, including configuration, building user-friendly call and chat flows with automation capabilities
Proficiency in Amazon Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, Step by Step Guides, Amazon Q for Connect, Agent workspace, Customer Profiles and cases
Design, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue management
Integrate Amazon Connect with external systems, CRM tools (e.g., Salesforce, ServiceNow), AWS services (e.g., Lambda, S3), databases, and other backend systems
Experience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS services
Proficient in AWS Lambda, API Gateway, and other serverless services
Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies
Experience designing disaster recovery mechanisms and handling designing a scalable architecture
Familiarity with scripting languages such as or Python for creating AWS Lambda functions

Customer Experience Optimization:

Strong understanding of IVR design, call routing, and skills-based routing within Amazon Connect
Implement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and Polly
Optimize Amazon Connect workflows for enhanced customer interactions

Administration & Support:

Monitor and troubleshoot the performance of the Amazon Connect environment
Conduct regular performance reviews and ensure compliance with industry standards and security requirements

Automation & Integrations:

Experience in CTI integration with CRM
Leverage AWS Lambda, Amazon Lex, and other AWS tools for process automation
Collaborate with development teams to create custom integrations using AWS SDKs or APIs

Training & Documentation:

Create and maintain documentation for Amazon Connect solutions and workflows
Provide training and support to users and administrators on the operation and troubleshooting of the system

Communication Skills:

Strong written and verbal communication skills to interact with internal teams and customers effectively

Good to have skills:

Amazon Connect Certifications:

AWS Certified Solutions Architect – Associate or AWS Certified Developer – Associate
Amazon Connect-specific certifications or experience with contact center implementations

AI & Machine Learning Experience:

Experience with AI-driven solutions like Amazon Lex for building chatbots or conversational agents

Security & Compliance Knowledge:

Familiarity with AWS security best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-DSS, etc

Reporting & Analytics:

Experience using Amazon QuickSight, Tableau, or other analytics tools for building reports and dashboards

Project Management Skills:

Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions
Experience working in an Agile and DevOps environment

What is in it for you:

Make an impact at one of the world's fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...