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Airline Schedule Change Coordinator (Remote Opportunity)

February 16, 2026

About the position

The Airline Schedule Change Coordinator at ALG Vacations plays a crucial role in assisting customers whose flights have been affected by airline-initiated schedule changes. This remote position involves direct interaction with customers and travel agents through calls and emails, ensuring that their travel plans are adjusted smoothly and efficiently. The coordinator will utilize various airline and reservation systems to manage changes, provide support to team members, and maintain high standards of customer service.

Responsibilities

Answer calls and emails via InContact phone system for schedule change skills assigned
Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues
Utilize ALG reservation system to enter comments, send confirmations and update flight changes
Inform Supervisors of customer issues impacting delivery of end-to-end service
Provide feedback to Supervisors on escalation issues or feedback on system errors
Work with other departments as needed to resolve schedule change issues when required
Work with airline partners via email and phone to confirm or inquire on schedule change options
Provide assistance via an internal phone queue to team members needing assistance with airline systems
Meet established metrics
Utilize Microsoft Teams, Zendesk, other tools for communication, policies and problem solving
Maintain informational sheets for airline processes and other tracking sheets as needed
Assist Service Skyteam customers on voluntary and involuntary changes

Requirements

High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience
Experience with an airline system preferred
Knowledge of MS office
Experience with internal reservation systems a plus
Strong understanding of customer service, including customer needs assessment and evaluation of customer satisfaction
Ability to problem solve, including identifying issues and evaluating options
Ability to work independently and as part of a team
Detail oriented
Active listening skills
Strong judgement and decision-making skills
Superior communication skills, both verbal and written

Nice-to-haves

Experience with internal reservation systems
Knowledge of airline processes

Benefits

Travel Perks and Benefits for both ALG Vacations and Hyatt
Medical, Dental and Vision Insurance
Basic Life Insurance
Short- & Long-Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...