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Advanced Services Billing Analyst

March 10, 2026

About the position

We are seeking a data-driven Billing Operations Analyst to support end-to-end billing operations, accounts receivable, and order-to-cash processes. This role plays a critical part in revenue accuracy, asset management integrity, and financial operations performance. As a key contributor within Finance Operations, you will partner cross-functionally with Account Management, dealers, customers, and internal stakeholders to ensure billing accuracy, resolve disputes, improve processes, and enhance reporting automation. The ideal candidate combines strong analytical capability, operational discipline, and continuous improvement mindset with the ability to execute independently in a fast-paced environment. This is an opportunity for a finance professional who thrives in billing analytics, revenue operations, process optimization, and KPI ownership.

Responsibilities

Execute equipment record loading and management to support downstream asset management and billing functionality.
Oversee customer billing operations to ensure accurate and timely invoice generation.
Perform accounts receivable reconciliation, aging analysis, and collections support including research of credits, short payments, and discrepancies.
Investigate and resolve billing disputes by identifying root causes and partnering with dealers, customers, and Account Management to implement corrective actions.
Support reporting enhancements and automation initiatives to improve scalability, accuracy, and operational efficiency.
Track, analyze, and report on KPIs related to billing accuracy, dispute resolution cycle time, and operational performance metrics.
Deliver financial operations training to dealers to improve billing quality and asset data integrity.
Drive process improvement initiatives aligned to Lean and Kaizen principles.
Maintain fiduciary responsibility and internal controls within billing and revenue operations.
Collaborate across Finance, Operations, IT, and external partners to support continuous improvement in the order-to-cash lifecycle.

Requirements

Bachelor Degree or equivalent combination of education, training and experience.
4+ years of professional experience.
Strong knowledge of billing operations, accounts receivable, and account reconciliation processes, including dispute resolution and collections support.
Demonstrated ability to analyze data, track KPIs, and use reporting tools to drive accuracy and operational performance improvements.
Proven ability to work independently while collaborating effectively across cross-functional teams, dealers, and customers.

Nice-to-haves

Experience supporting asset management systems or order-to-cash environments.
Background in process improvement methodologies such as Lean or Kaizen.
Experience contributing to automation or system enhancement initiatives.
Advanced proficiency in Excel or other data/reporting tools (Power BI, Tableau, ERP systems).

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...