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Adv. Analyst, Infra CX

February 19, 2026

About the position

As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco. The Department Our mission is to build world-class, client-centric technology solutions that drive competitive advantage, grow our global business, and deliver an investment experience that helps people get more out of life. This mission is fueled by inventive and cohesive teams, which thrive on teamwork and shared trust and demonstrate the diversity of thought. Our success is driven by our people, which is why we invest heavily in our talent, promoting continuous learning and development, offering opportunities to work with emerging technologies, and creating the space to discover. Our high-performing, OneTech team is seeking candidates who innovate, operate effectively in an agile environment, challenges the status quo, and are driven to succeed. Your Role: This analyst will be dedicated to the Atlanta campus. The individual is responsible for all things Technology that the end-user touches along with working across all Infrastructure teams (networking, engineering, application support, etc.) ensuring the smooth day to day operations for our end users who are both in the office and remote.

Responsibilities

Serve as a dedicated resource Tech Customer Experience including but not limited to: Level 2 & 3 “White Glove” service, Collaboration solutions (Microsoft Teams), ServiceDesk software and Inventory Management (ServiceNow), Network and Data Center Activities as needed.
Primary support person for our technology assistance kiosk (TechStop). Duties include managing our TechStop during business hours, offering top-notch support to our internal business partners, and capturing all work in ServiceNow.
Responsible for instilling the culture of white-glove service for both end-users and tech colleagues alike, learning existing processes and procedures, and ultimately, proposing and then implementation of better methods.
Be an entrepreneur from within!
Actively and continuously improve working practices to ensure team success as measured by efficient and effective metrics.
Work across Tech Infrastructure teams, both Run and Build, to solve for current state issues and future state planning.
Identify improvements that can be made within Technology infrastructure and lead and/or assist with streamlining, simplifying, and general improvement of systems’ efficiencies through the effective use of technology, lateral thinking, and creativity.
Collaborate closely with the appropriate site lead and your team for scheduling and prioritizing.
Collaborate with other Technology teams to deliver world-class services from a Technology Infrastructure standpoint.

Requirements

3+ years of technology-related expertise.
Background in a client-prioritized, service-oriented environment is key, along with an inner drive passionate about continuous improvement.
The qualities of a self-starter – Able to identify and resolve incidents and, problems and requests without constant supervision as time goes on.
Strong decision-making, follow-up, follow-through, and priority-setting skills are required.
The ability to work well with both technical colleagues and senior business leaders to provide support and updates at appropriate levels of detail and complexity.
Proven, real-world work experience in a variety of end-user technologies.
Experience documenting support procedures and training/mentoring peers on how to troubleshoot and support newly installed technology equipment or products.
Possess strong troubleshooting experience in (Audiovisual, Telephony products and equipment, Networking basics, Windows OS and workplace tools, Apple iOS devices, Printing, scanning, and faxing) and subsequent strong communication skills.
Experience working with Apple’s Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac, and Mac imaging solutions including but not limited to JAMF Pro.
Familiarity with Adobe Suite of products.
Experience supporting meetings using Microsoft Teams, Crestron and Polycom devices, and various headset models.
Strong technical troubleshooting skills with a dedication to standards, documentation, thinking ahead, prioritization, and making fact-based decisions.
A strong understanding of ITIL methodology.

Nice-to-haves

Experience in Financial Services or other regulated industry sectors is helpful but not crucial.
A Bachelors or Associates Degree and/or certifications in related disciplines is helpful but not required.

Benefits

Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...