Administrative Secretary - Integrated Day Treatment (Access to Care)

Job Description

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: .

To view our Land Acknowledgment, please click here.

The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, temporary (18 months) Administrative Secretary to support the Integrated Day Treatment Program within the Access to Care Program. Reporting to the Clinical Manager, the successful candidate will provide comprehensive administrative and clerical support to ensure the efficient and effective operation of the clinic and related clinical services.

The Administrative Secretary will work collaboratively with an inter-professional team and will hold a significant client-facing role. The position serves as a key point of contact for clients, many of whom may present in distress. The successful candidate must be comfortable supporting individuals experiencing emotional dysregulation, demonstrate sound judgment, and be able to respond calmly and effectively in complex or high-pressure situations. While clinical support and guidance are available, the individual in this role must be able to tolerate challenging interactions, think quickly, and appropriately navigate clients to the right supports and resources.

A warm, professional, and compassionate approach is essential to fostering a welcoming, safe, and respectful environment.

The IDT Program and broader Access to Care Program are currently undergoing ongoing growth and program development. As such, this role requires an individual who is flexible, adaptable, and comfortable working within a dynamic clinical environment where processes and priorities may evolve over time. The successful candidate will demonstrate openness to change, a willingness to learn new workflows, and the ability to support the team through program transitions with a collaborative and solution-focused approach.

Key responsibilities include preparing and formatting correspondence and clinical documents; managing inter-program communications; responding to telephone, email, and in-person inquiries; and coordinating daily schedules and appointments using electronic scheduling systems. The role also involves client registration, data entry for visits and discharges, and the preparation, maintenance, and management of clinic charts and electronic records.

Additional duties include filing, photocopying, faxing, ordering supplies, collecting and tracking program data, booking appointments, and providing general administrative support as required. The successful candidate may be asked to provide occasional back-up administrative coverage to other clinics within the Access to Care Program. This position requires regular onsite work and direct interaction with clients.

The Administrative Secretary is expected to contribute to a diverse, equitable, and inclusive workplace, promote teamwork, and comply with all CAMH policies, as well as regulatory and legislative requirements. This position is primarily located at the Queen Street campus at Queen Street West and Ossington Avenue in Toronto.

Job Requirements

The ideal candidate will have completed a one-year Community College diploma in Office Administration or a related discipline, along with a minimum of one to two years of administrative or secretarial experience. An equivalent combination of education and experience will be considered. Experience in a healthcare environment, particularly within mental health services, is strongly preferred.

Strong technical skills are required, including proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint), electronic scheduling systems, and web-based databases. Familiarity with electronic health records, medical terminology, data entry, and minute-taking is required.

The successful candidate will demonstrate excellent interpersonal, verbal, and written communication skills, as well as sound judgment, problem-solving, and organizational abilities. The ability to multitask, prioritize competing demands, and meet deadlines in a fast-paced environment is essential. A high degree of tact, diplomacy, and professionalism is required when interacting with clients, staff, and external stakeholders from diverse cultural and ethnic backgrounds.

The candidate must be adaptable, detail-oriented, and a strong team player with a high level of initiative. Bilingualism (French/English) or proficiency in another language is considered an asset.

Please Note: This full-time, temporary position is part of the OPSEU Bargaining Unit.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...