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Accounts Receivable Manager - Cigna Healthcare - Remote

March 2, 2026

The job profile for this position is Provider Relations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.POSITION SUMMARY:This position is responsible for account receivable activity for a specific Health Care Professional (HCP) Book of Business (for the Mid-West/Mid-America Market) tied to an account management team. They will be a key partner to the experience manager supporting strategic planning to improve provider experience. Ensures timely and accurate claims administration, proactively monitors results, and leverages resources and tools to assist Health Care Professionals in managing their accounts receivables. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Regularly meets with assigned Health Care Professionals to discuss results, review issue trends, and develop action plans for improvement. Engages matrix partners to achieve service improvements and minimize contract interpretation issues. Communicates and educates internally regarding issues/trends to minimize errors and improve claim accuracy. They monitor contractual performance guarantees and LPI to minimize financial impacts.DUTIES AND RESPONSIBILITIES<ul><li>Serves as a key member of the account management team responsible for AR Management</li><li>Collaborates with experience manager and matrix partners to identify, resolve and improve AR issue.</li><li>Key contributor to the development of the HCP strategic plan for an aligned BOB</li><li>Proactively monitors account receivable, performance guarantees and other AR related issues and communicates results to experience manager</li><li>Drives root cause analysis, trending related to AR resolution</li><li>Interacts directly with HCP to understand, educate, communicate and resolve AR issues</li><li>Participates in face to face meetings with EM as needed to act as an AR SME</li><li>Manages AR issue/corrective action plans </li><li>Works with account management team to proactively make recommendations on changes to improve service levels based upon root cause</li><li>Supports service experience review process for specific BOB as defined by the SER strategy</li><li>Contributes to market intelligence, documenting and sharing</li><li>Achieves and or exceeds Service Level Agreements</li><li>Responsible for all pre/post contract set up review for assigned Book of Business (BOB)</li><li>Responsible for tracking and trending all AR related issues timely and accurately in appropriate tools</li></ul>POSITION REQUIREMENTS<ul><li>Bachelor's degree or higher strongly preferred or equivalent work experience required </li><li>3+ years of experience in benefits and claims administration and/or relationship or project management experience</li><li>Advanced knowledge of Proclaim required with Facets preferred.</li><li>Excel experience required (pivot tables/VLOOKUP nice to have)</li><li>Experience with provider contracting or loading</li><li>Demonstrated ability to successfully interact with both internal and external customers at all levels</li><li>Demonstrated ability to perform root cause analysis on claims issues.</li><li>Demonstrated ability to manage and resolve problems to satisfactory completion</li><li>Project management skills to include time management, task analysis and breakdown and resource utilization</li><li>Strong facilitation and negotiation skills - demonstrated ability to present detailed technical information to a less knowledgeable audience and negotiate resolutions in a mutually beneficial manner to both CIGNA and the provider.</li><li>Demonstrated ability to see the "big picture" - understand how each phase of the claims payment process affects the end result and provider satisfaction.</li><li>Demonstrated ability to handle confrontational situations in a professional manner ending in a better partnership between CIGNA and the provider.</li><li>Demonstrated ability to take ownership of tasks/projects and perform work under minimal supervision with exceptional outcomes.</li><li>Some minimal travel may be required</li></ul>If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 66,600 - 111,000 USD / yearly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, <a target="_blank" href="https://jobs.thecignagroup.com/us/en/benefits">click here</a>. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this <a target="_blank" href="https://iris.cigna.com/career_benefits/empowered/career_opportunities">link</a>.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...