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A11397 – Telephonic Interviewer LPN – A, MN

February 24, 2026

Job Description

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases. This position performs telephonic interviews for clients who have applied for insurance. We are seeking a schedule of Mon-Fri, 1p-9p CST. RESPONSIBILITIES 1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions. 2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants. 3. Uses pre-determined follow-up questions needed for a thorough collection of data. 4. Gives concise, accurate documentation on client's health history. 5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions. 6. When necessary, tactfully refocuses applicants who wander off the subject. 7. Completes all interviews in a timely manner, according to department guidelines. 8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS). 9. Maintains a minimum 96% quality standard on all telephonic interviews. 10. May be required to attend in-office meetings an average of four hours per month. 11. Attends five days of in-office training. 12. Other duties that are assigned.

Requirements

Minimum Qualifications * Valid and current LPN license. * Education: high school diploma * Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite. * Must type at least 40 words per minute.* Basic functional math skills. * Performs work accurately and efficiently under deadline pressures. * Heavy telephone contact with both customers and internal company staff. * Heavy keyboard and computer use. Preferred Qualifications * Education: Associate's Degree or Bachelor's Degree in Business Administration. * 2 years of nursing experience. * Database experience preferred. * 1-2 years of prior geriatric and/or mental health nursing and assessment experience. * Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line. The pay for this position is starting at $25/hour depending on experience and qualifications

Location

Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...